Guests in Rovinj
Irundo staff wishes you a pleasant stay in Rovinj!
If you have any questions or need recommendation, Irundo Customer Support team is at your disposal.
+385 1 8895 433
BOOK A TAXI:
Do you need transfer from or to the airport? Please contact us at firstname.lastname@example.org and we will arrange transfer for you.
What if I am arriving after your working hours?
Customer Support working hours is from 08:00 until 22:00.
Our Working hours of the local team is flexible but our Check-in starts from 3 p.m. You are free to contact us before your arrival to arrange a check-in time. If your accommodation will be ready earlier, our staff will inform you on time.
What is a self check-in?
A self check-in includes instructions to enter in the building and your apartment/room and are sent to your e-mail or to your mobile phone as a text message.
When do I need to check-out?
Check-out time is until 11 a.m.
Can I have a late check-out?
Late check-out may be arranged if the apartment/room is available. Availability shall be checked with the reception. The cost of late check-out is 50% of apartment/room rate per night.
Why do you need my credit card for the reservation?
We need a credit card number to guarantee the reservation. There will be no charges made to the credit card if the reservation is cancelled 5 days before your arrival date, unless your reservation has been made at a special price with specific cancellation conditions.
How can I pay for my stay?
You’ll be able to pay via Internet banking, in cash or by card with Visa, MasterCard or Maestro card.
Are there any extra costs?
Tourist tax (1,35 EUR/per day/per person) is not included in the price.
What do I do if I need any help during my stay?
Our Customer support team is available to our guests daily from 6 am to midnight on the phone number +385 1 8895 433 or by e-mail at email@example.com. Feel free to contact them.
Do I pay any special rates for children to stay?
Children from 0 to 3 years stay for free. We have baby-cots available for you and if you need one, just let us know when you make your reservation.
What happens if I break something?
Please, call us as soon as possible and we will try to fix it or replace it if necessary, and reach an agreement regarding any costs.
Is there daily cleaning of the apartment/room?
We clean the apartment just before you arrive and once during your stay longer than four days, but you can arrange daily cleaning or cleaning for as many days as you need. You just need to let us know when you make your reservation or even when you arrive. Extra cleaning on your request is not included in the price.
Will I need a socket adapter?
All our plug sockets are European. We recommend that you do bring an adapter for electronic devices from other regions.
Are pets allowed?
Pets are only allowed if you have been given specific permission by Irundo staff.