Guests in Dubrovnik

Irundo staff wishes you a pleasant stay in Dubrovnik! If you have any questions or need recommendation, Irundo Customer Support team is at your disposal. CONTACT: +385 1 8895 433

If you want to book a transfer from or to the Airport, please click HERE for more information.



OK. I have made a reservation and I am arriving by plane. How can I get from Dubrovnik airport to Irundo apartments?

The easiest way to get from the airport to the Irundo apartments in the Old town is by taxi. We can make a reservation for you just send us an e-mail.

It takes approximately 40 minutes from the airport to the city center and it costs you 250 HRK (33 EUR) for 2 people and 330 HRK (44 EUR) for more than 3 people. Payment is made in the contracted partner’s vehicle, only by cash.

The other option is to go by bus.

Croatia Airlines shuttle from Dubrovnik airport is leaving after every regural flight and driving to the Old town. Ticket price is 40 HRK (about 5,50 EUR) per person/in one way.

Do you have working hours and when I can check-in?

Customer Support working hours is from 08:00 until 22:00. Our Working hours of the local team is flexible but our  Check-in starts from 3 p.m. You are free to contact us before your arrival to arrange a check-in time. If your accommodation will be ready earlier, our staff will inform you on time.

What if I am arriving after your working hours?

In case you are planned to arrive outside of working hours, please inform us accordingly so our staff could organize your self check-in.

What is a self check-in?

A self check-in includes instructions to enter in the building and your apartment/room and are sent to your e-mail or to your mobile phone as a text message.

When do I need to check-out?

Check-out time is until 11 a.m.

Can I have a late check-out?

Late check-out may be arranged if the apartment/room is available. Availability shall be checked with the Customer Support team. The cost of late check-out is 50% of apartment/room rate per night.

Why do you need my credit card for the reservation?

We need a credit card number to guarantee the reservation. There will be no charges made to the credit card if the reservation is cancelled 5 days before your arrival date, unless your reservation has been made at a special price with specific cancellation conditions.

How can I pay for my stay?

You’ll be able to pay via Internet banking, in cash or by card with Visa, MasterCard or Maestro card.

Are there any extra costs?

Tourist tax (1,35 EUR/per day/per person) is not included in the price.

What do I do if I need any help during my stay?

Our Customer support team is available to our guests daily from 6 am to midnight on the phone number +385 1 8895 433 or by e-mail at Feel free to contact them.

Do I pay any special rates for children to stay?

Children from 0 to 3 years stay for free. We have baby-cots available for you and if you need one, just let us know when you make your reservation.

What happens if I break something?

Please, call us as soon as possible and we will try to fix it or replace it if necessary, and reach an agreement regarding any costs.

Is there daily cleaning of the apartment/room?

We clean the apartment just before you arrive and once during your stay longer than seven days, but you can arrange daily cleaning or cleaning for as many days as you need. You just need to let us know when you make your reservation or even when you arrive. Extra cleaning on your request is not included in the price of your booking.

Will I need a socket adapter?

All our plug sockets are European. We recommend that you do bring an adapter for electronic devices from other regions.

Are pets allowed?

Pets are only allowed if you have been given specific permission by Irundo staff.

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